Refund Policy

At GameXcel, we strive to provide our customers with the best possible gaming experience. Our refund policy ensures that any issues you encounter with your purchase are addressed fairly and transparently. Below are the terms and conditions under which we offer refunds for purchases made on our platform: 1. Eligibility for Refunds Refunds are eligible under the following conditions: Incorrect Charges: If you were mistakenly charged for a service or product that you did not purchase. Technical Issues: If the game or subscription fails to function correctly due to platform errors, despite efforts to resolve the issue. Unfulfilled Services: If a service (e.g., a coaching session or subscription) was not delivered within the promised time frame. 2. Non-Refundable Purchases Certain purchases are non-refundable: Digital Content: Once downloaded or accessed, digital content such as in-game items, downloadable content (DLC), or game passes cannot be refunded. Tournament Fees: Entry fees for tournaments are non-refundable, unless a tournament is canceled or rescheduled. Subscriptions: Monthly or yearly subscriptions are non-refundable unless you cancel before the next billing cycle. 3. Requesting a Refund To request a refund, please follow these steps: Visit the GameXcel Support page and submit a refund request. Provide details about your purchase, including the transaction number, date, and a description of the issue. Requests must be submitted within 14 days of purchase for digital games and services, or 30 days for hardware or physical merchandise. 4. Processing Time Refund requests will be processed within 7-10 business days. Once approved, the refund will be issued to your original payment method. If there are any delays or complications, our customer support team will inform you promptly. 5. Exceptions In certain cases, refunds may be issued at the discretion of the GameXcel Customer Service Team. This includes special circumstances such as extenuating technical difficulties or unique cases that require further investigation. We value your satisfaction and are committed to resolving any issues promptly. If you need assistance, please don't hesitate to contact our customer support team, who are available to help with any questions regarding refunds.